Frequently Asked Questions
The Answers You Need
We understand that your pets are like family, and it’s our top priority to make you feel comfortable with the care we provide them. To make sure all your questions are answered, we’ve included our FAQs below.
How can I check on my pet during their stay?
We offer a public Facebook Group for our clients to see updates about their pets during their stay with us. In the unlikely event of an emergency, you will be notified immediately and your pet will be taken to our nearest emergency veterinary hospital for care.
What do you supply for overnight boarding?
All pets in our care receive private food and water bowls, freshly washed blankets and bedding, an elevated Kuranda Sleeping Cot, and the care and attention they need and deserve. Dogs have secure indoor-outdoor kennels with runs, and Cats have their own private Kitty Condos with bedding and litterboxes provided. Food can be provided for an additional cost.
You’re welcome to bring items from home that will make your pet feel more at home. Typically, clients pack along their own food, treats, bedding and a few toys or a bone. We do ask you to use common sense with the amount of belongings you pack for your pet’s stay. Usually, one blanket is sufficient, not four 🙂
Additional Care for All Guests:
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Regular playtime and interaction with our attentive staff.
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Individualized care plans to accommodate specific dietary and medical needs.
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A commitment to creating a stress-free and enjoyable experience for every pet.
My pet has a special diet or needs medication administered. Can their needs be accommodated?
Absolutely! Our staff can accommodate any and all medications, supplements, and special diet requests our guests require during their stay. There isn't an additional charge if medications and supplements can be administered with the pet's food or treat. If medication is an injection or pet needs medication given with a pill popper, there is a $4 per day charge. Furthermore, our staff are Pet CPR & First Aid Certified!
What sanitary protocols do you follow?
Our kennels and equipment are sanitized multiple times per day and in between every guest. We use WysiWash and Rescue products to keep your pets safe during their stay.
Can you accommodate intact dogs?
Yes! Unlike most boarding facilities, we can provide a safe and secure environment for your intact dog during their stay. We can also accommodate most dogs that aren't able to be in other kennel environments.
What vaccinations are required? Are titers accepted?
We require a current Rabies, Bordetella & Parvo Vaccination for all pets. We recommend get the Canine Influenza.
Titers are accepted.
We require the submission of vaccination records to secure your booking.
Are the kennels heated or cooled?
The inside of the kennel building is climate controlled. There is heat in the winter and it's cooled in the summer.
How many potty breaks are in a typical day?
It all depends on the weather. When it is nice outside, we like to leave the doggy doors open which lead out into the outside run. This gives your dog the freedom to go in and out all day long. However, when it is too cold, hot or rainy, we have 4-5 let out periods throughout the day for potty breaks.
Cancellation Policy
Peak Holiday CANCELLATION POLICY: To assist us in making our services available to other clients, we ask that you give us as much notice as possible in the event your plans change. We do, however, have a Deposit/Cancellation fee of $50 per run/per pet. Your reservation is NOT confirmed and put on a WAIT LIST until deposit is received. For any cancellations with less than 72 hours' notice of your check-in date for the following holidays/dates your deposit is forfeited:
Independence Day (June 30th – July 8th)
Thanksgiving (anytime from the weekend before through the weekend after)
Christmas/New Year (December 15th – January 3rd).
During these peak holiday date ranges, if you pick up early, you will still be responsible and charged for the full date ranges reserved.
Before/After Hours
Pick up or Drop off
$30 Fee each